Privacy of personal information is of utmost importance to us at ThriveSpace. Personal information includes any “identifying” information collected about an individual.  This relates to an individual’s personal characteristics (e.g. gender, age, address, ethnic background, family status, etc.), health (e.g. developmental, physical and mental health history/current functioning etc.), personal activities and views (e.g. extracurricular activities, opinions expressed by an individual, etc.).

Our Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as the Personal Health Information Protection Act, 2004 (PHIPA).

The primary purpose of collecting, using, and disclosing personal information is to provide psychological and coaching services. For example, collecting information about a client's social, occupational and emotional history is required to assess a client’s current and historical functioning across life domains, and to advise clients of related recommendations and resources. There are also two secondary purposes for collecting personal information. Firstly for auditing through our regulatory and accreditation bodies (i.e., the College of Psychologists of Ontario, Nova Scotia Board of Examiners in Psychology and the International Coaching Federation) who may elect to inspect our records as part of their regulatory activities in the public interest. Secondly, if a client submits a claim for reimbursement by an insurance company (or other third party) for psychological services provided, then the third party will require the client’s consent to contact the psychologist as needed, in order to confirm the client’s attendance and entitlement to funding.

The following steps are taken to protect personal health information:

Our clinic uses a secure, web-based practice management system to store and manage client personal information and clinical records. This includes information such as client contact information, appointments, billing documents, session notes, and any other client-related information/documents. This system is encrypted and has servers exclusively located in Canada. All practice data in the system is routinely backed up to ensure the privacy and protection of sensitive client information and to assist with PHIPA compliance. The system is Owl Practice - please visit their website for more information: https://owlpractice.ca

‍Electronic information is stored on computers and electronic devices with encryption and password protection. Electronic information is transmitted with written informed consent, or where necessary by law, and an encrypted link with a mutually agreed upon password is used.